If you have any queries about whether a product is right for you, please mail us at hello@trygeeks.com before making your purchase.
Since www.trygeeks.com offers non-tangible irreversible digital products, we DO NOT issue refunds once the order is accomplished and the product download link is sent. As a customer, you are responsible for understanding this upon purchasing any item at our site.
UNFORTUNATELY, DUE TO THE IMMEDIATE ACCESS TO DIGITAL PRODUCTS, ALL SALES ARE FINAL AND NONREFUNDABLE.
However, we realize that exceptional circumstances can occur concerning the character of the product we supply.
Therefore, we DO honor requests for a refund for the following reasons:
Specific terms stated on a particular digital product: Some digital products may explicitly state a full or partial refund is based on a satisfaction guarantee.
Non-delivery of the product: You might not receive delivery mail from us due to some mailing problems with your mail provider or your mail server. In this case, we suggest contacting us for help. Claims for non-delivery must be raised within 7 days from the order placing date. Otherwise, the product will be considered received and downloaded.
Download and unzipping issues: it may happen so that you are having problems while downloading the product or its unzipping. Claims about such cases must be submitted within 7 days. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason.
Major defects: although all the products are tested before release, unexpected errors may occur. You should contact us for such problems. We reserve the right to rectify the error or defect within 72 hours. Suppose any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer. In that case, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at the customer’s choice, We can offer replacement of the same product or same value product. Please be advised that our technicians can request temporary access to your WebHost/server to identify and fix the possible issues with our products. Failure to provide such access promptly may result in a delayed resolution of the case. Refusal to provide access to your server will result in your inability to qualify for a refund.
Product not-as-described: such issues should be reported within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website.
Complaints based merely on the customer’s false expectations or wishes are not honored.
Please note that we do not bear any responsibility. Therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions, etc.) other than those which are specified as compatible in a description available on the sales page of each product. We don’t guarantee that our products are fully compatible with any third-party programs (including web hosts), and we do not provide support for third-party applications.
Requests for a refund are accepted at hello@trygeeks.com within 1 week after the order is placed. You should accompany this request with detailed and grounded reasons why you are applying for a refund. Please make sure your request does not contradict our Privacy policy/Terms and conditions.